Document 3:9 (2012–2013) The Office of the Auditor General’s investigation of the Norwegian Labour and Welfare Administration’s (NAV) administration of the facilitation guarantee was submitted to the Storting, Norway’s parliament, on 11 June 2013.
The facilitation guarantee was introduced to enable more disabled persons to start working or keep working. The objective of the scheme was to provide employees and employers with the security that they will receive the help the Labour and Welfare Service can provide in regard to accommodating disabilities in specific work situations.
The number of signed facilitation guarantees was very low from the time the scheme became available nationally in 2008 to 2011. In 2008, 100 such schemes were entered into on a national basis, while 2011 saw 716 new schemes. The introduction of the Jobbstrategi (Job Strategy) programme for disabled persons contributed to greater awareness of the facilitation guarantee in 2012, and to a steep increase in use of the scheme. 3563 new facilitation guarantees were entered into.
There are still big differences in use of the scheme from county to county. It varies both how many, and which groups of users, are given a facilitation guarantee. NAV offices use different criteria when selecting which users should be offered a facilitation guarantee, and there are big differences between NAV offices when it comes to how users with facilitation guarantees are followed up. Five years after introduction of the scheme, there is still uncertainty about the content of the scheme and work methods.
- This may indicate that the content of the scheme has not been sufficiently explained and communicated within the Service, says Kosmo.
When the facilitation guarantee scheme became available nationally, it was emphasised that the Labour and Welfare Service would create better understanding among employers and employees regarding what the facilitation guarantee entailed as regards measures and help for individual users. The Labour and Welfare Service has only to a small degree worked systematically to provide information for potential users of the scheme, and the facilitation guarantee is not well-known among employers and employees.
- The Labour and Welfare Service has to work to make the scheme more well known so that disabled persons can get the help they need to keep working or start working, says Kosmo.
The Minister of Labour finds it unfortunate that large discrepancies between counties have been registered relating to use of the facilitation guarantee and that there have been difficulties in making the scheme known at NAV offices. The Minister bases this on the fact that the Labour and Welfare Service will implement measures to clarify the content of the scheme and work systematically and purposefully to make the scheme more well known both at NAV offices and among users of the Service. The Minister states that an evaluation of the facilitation guarantee is part of an ongoing evaluation of the Jobbstrategi programme for disabled persons.
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