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NAV's follow-up of people with reduced work capacity: The goal of more people in jobs has not been reached

​In spite of new follow-up methods and the introduction of a work assessment allowance, the number of people with reduced work capacity in employment is not rising. Half of those who were declared to have reduced work capacity in 2010 were still being followed up three years later. - The work-related follow-up in NAV should be strengthened, says Auditor General Per-Kristian Foss.

Published 6/25/2014 11:00 AM

Document 3:10 (2013–2014) The Office of the Auditor General’s investigation of Norwegian Labour and Welfare Service's (NAV) follow-up of people with reduced work capacity was presented to the Storting on 25 June 2014.

The audit shows that new methods of following up people with reduced work capacity have not led to more people finding a job. Among those who were declared to have reduced work capacity in 2010, the percentage who had found work over the next two years was smaller than among those who were given this status in 2008.

- The Ministry of Labour and Social Affairs should obtain better information on why there has been a reduction in the percentage of cases that are resolved early, says Auditor General Per-Kristian Foss. - This is important if the new methodology and the introduction of the work assessment allowance are to have their desired effect. One should look more closely at targeted measures that can reduce the time people with reduced work capacity are being followed up by NAV.

Too little attention is also paid to the users’ job opportunities, the audit shows. Neither the work capacity evaluations in 2010 nor those in 2012 considered job opportunities to a sufficient degree.

- NAV’s work-related follow-up should be strengthened with a more specific, comprehensive and binding planning, and the follow-up must pay more attention to job opportunities, says Foss.

The audit also shows weak control of the quality of NAV offices’ follow-up work.

- To ensure improved quality in the follow-up of people with reduced work capacity, we recommend strengthening adviser competence, the knowledge of the labour market and management competence in the NAV offices, Foss concludes.

In his response, the Minister says he is not happy with the results in this area. It is therefore a high-priority task to find solutions that enable as many people as possible with reduced work capacity to find a job.

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