Document 3:5 (2012–2013) The Office of the Auditor General’s investigation into toll collection management was submitted to the Storting on 11 December 2012.
Increasing automation of toll collection has to a great extent contributed to attaining the goal of the least possible inconvenience for road-users.
With automation, it was pre-supposed that operating expenses would decrease. While the operating expenses’ share of toll revenues and costs per passing fell from 2002 to 2005, it has increased since 2005and was higher in 2011 than in 2005.
The companies have substantial losses on accounts receivable as a result of road-users not paying for passing. In 2011 this amounted to NOK 172 million for the companies.
Failure to use s transponders in automatic systems entails costs for the companies, e.g. for image processing. In addition, revenues are lost because the companies are unable to identify the vehicles.
- The roads administration authorities should therefore implement measures to ensure that more road-users use transponders, says Auditor General Jørgen Kosmo.
The Ministry of Transport and Communications has substantial overall control and provides few governing signals in this area. There are weaknesses in the Norwegian Public Roads Administration’s (NPRA’s) follow-up of the toll collection companies. The investigation identifies, e.g., major differences in the toll collection companies’ borrowing and deposit terms. There are also considerable deficiencies in competitive bidding relating to the companies’ procurement of system operators. Both loan management and purchasing are central measures to ensure the lowest possible cost for toll collection.
The Minister states that the Ministry will ensure the best possible follow-up of the findings and recommendations of the Office of the Auditor General, and that the Ministry will now take on a more clear-cut control and follow-up responsibility.
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