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The Office of the Auditor General’s investigation into digitalisation in government entities

1 2018
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​Aim of the investigation

The aim of the investigation has been to shed light on how government management, based on the Norwegian Parliament's goals and prerequisites, takes advantage of digital systems to help streamline work processes and case management and, in this way, contribute to providing better public services. It also aimed to point out the reasons why digitalisation in central government has had little progress.


Gains by digitalisation have, in several instances, not been realised

Work with digitalisation in government entities has come a long way, but executive officers are still experiencing cumbersome work processes associated with the use of digital trade systems and varying data quality and traceability related to case management.

Government entities only partially reuse information

Government entities only partially reuse information, even if the need for reuse is great. A significant proportion of respondents state in the survey that information that is appropriate for reuse is not available in digital format.

There are weaknesses for procurements and for the development of ICT systems

Many ICT managers do not have knowledge of the IT architecture principles and standards that apply in the government sector. This can lead to entities procuring and developing ICT systems that do not facilitate efficient flow of information and necessary changes to work processes. The IT architecture principles and standards are common for all work with ICT development and facilitate electronic interaction between the public entities and between the public sector and society in general.

The digital joint systems are not exploited well enough

Public ICT systems for meeting the same needs are have been proposed to the Norwegian Parliament. 1 S (2016-2017) Ministry of Local Government and Modernisation highlighted as an important efficiency measure. The most central joint systems are referred to as the national joint components and can be seen as building blocks that public entities can take advantage of in their digital services. The study shows that the gains given by the joint components are not realised to a great enough degree. It is also apparent that the users of the national joint components (service owners) believe that funding is one of the biggest challenges involved in starting to use the joint components.


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